Remember my box package for my family? It finally arrived but this post is not really about the box itself but the poor service we got from the cargo forwarder that we tried, we will never send any box package with them again!

What happened? We sent the package after new year and it should come within 30days more or less. That's the usual shipping time for ocean freight cargo. We tried this Alas Cargo as suggested by a friend who's been using it for such a long time already. So far all their packages come on time and they never experienced troubles with them. The box was impressive, looks so sturdy and heavy duty also the strapping is very well done. We were convinced to try it and so we bought a box from them. After filling up the box we brought it to the nearest branch for shipping but it was already a turn off. Why? It's just a concession within a water refiling station and run by a Chinese lady who wasn't helpful enough and not too "pleasant" with clients. No choice but to leave the box there because we decided not to go to the other branch as it would require longer driving time and we were set to buy baby furniture that day. No time to waste.

Last week or two, I received a call from a lady (Philippines office for Alas Cargo) saying the package has been delivered to my place last Feb. 9. I was like damned with what she said and very doubtful since I received an offline message from my sister saying the package hasn't arrived yet before that call. What the hell was that? Later I got to confirm that they haven't received it and the cargo personnel lied to me! For us first impressions last and they gave us such bad as in very bad impression with their delay and more so with their lie! We could've appreciated it better if they told me they are delayed with the cargo and it will take some time for it to be delivered. Honesty! But what they did was to cover up and tell a lie! Bad, very bad for business. I spent big doing all long distance calls to verify about the box and even if I asked them to call me instead, nothing! So disappointing.

It's not the package that came so late but also the Christmas card I sent to my bestfriend. I can't believe that she got it from her mailbox almost end of January. She texted me that day and told me my Christmas card is too late for the holidays but too early for Valentine's. I thought it was just lost among the mailboxes in her condo since she just moved in there. I think MIL also had a delayed or misplaced parcel for her sister, instead of having the parcel placed in the mail boxes it was left there by the shed or garage. Call it lousy mail service systems for the holidays when people expect more important things from their loved ones. Too late, everything just came too late! (but still thankful it all came)